DOCUMENT:Q193421 20-MAY-2002 [sms] TITLE :SMS: Audit16 Fails on Long User Names PRODUCT :Microsoft Systems Management Server PROD/VER:WINNT:1.2 OPER/SYS: KEYWORDS:kbsms120 kbAudit kbDSupport smsaudit ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== Audit16 will fail if it encounters a user name string that is longer than 32 characters. An audit MIF will not be produced, and the following error will be in the audit log file: A File error occurred: File read error in SMS.INI file. CAUSE ===== Audit16 reads the user name from the [User Name] section of the Sms.ini file. Audit16 stores this user name in a 32-character buffer. If the string is longer than 32 characters, Audit16 gets a fatal error and is stopped. Typically, these long user names occur on Novell NDS clients, and are of the form: username.department.section.division.Corporate RESOLUTION ========== A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ---------------------------------------------------------- 09/28/98 02:19pm 134,348 Audit16.exe (x86) WORKAROUND ========== To work around this problem, you can manually reduce the user name string in the [User Name] section of the Sms.ini to fewer than 32 characters. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ To install the hotfixm perform the following steps: 1. Replace the Audit16.exe file in the \Primsite.srv\Audit\Package\X86.bin directory with the hotfixed version. NOTE: You can perform Step 1 automatically by using Hotfix.exe with the provided Hotfix.ini file. 2. If you have already distributed an audit job to your clients, send a new job and select the Send Even If Previously Sent option. This will cause the despooler to update the package on the distribution servers. Additional query words: prodsms win16 wfw username terminates ====================================================================== Keywords : kbsms120 kbAudit kbDSupport smsaudit Technology : kbSMSSearch kbSMS120 Version : WINNT:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.