DOCUMENT:Q194660 10-AUG-2001 [winnt] TITLE :Stop 0x0000000A After Installing Service Pack 4 PRODUCT :Microsoft Windows NT PROD/VER:WINNT:4.0 OPER/SYS: KEYWORDS:kb3rdparty ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server, Enterprise Edition version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install Windows NT 4.0 Service Pack 4 (SP4) on a laptop computer that already has Insyde Software Inc. PowerProfiler power management software installed, your computer may stop responding (hang) and display the following error message when you restart the computer: STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL Or, this behavior may occur if you install PowerProfiler after you install SP4. CAUSE ===== The Advanced Power Management (APM) drivers included with PowerProfiler version 2.30.00 (or earlier) or PowerProfiler/SE version 2.30.01 are incompatible with the newer power management files that are contained in SP4. RESOLUTION ========== To resolve this issue, contact Insyde Software Inc. Technical Support for an updated version of the PowerProfiler APM drivers at: http://www.insydesw.com MORE INFORMATION ================ The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. ====================================================================== Keywords : kb3rdparty Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 Version : WINNT:4.0 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.