DOCUMENT:Q195123  20-MAY-2002  [winnt]
TITLE   :AV in DNS Server When Enumerating a Zone w/ WK Resource Records
PRODUCT :Microsoft Windows NT
PROD/VER:WinNT:4.0
OPER/SYS:
KEYWORDS:kbWinNT400sp5fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When you view Microsoft DNS Server zone information using DNS Manager, if the
zone information contains well known service (WKS) resource records (RR), you
may receive an access violation in Dns.exe.

CAUSE
=====

When you view Microsoft DNS Server zone information using DNS Manager, if the
zone information contains well known service (WKS) resource records (RR), an
access violation (AV) can occur in Dns.exe. The service can be restarted but
enumeration of the zone data through DNS Manager will cause it to have another
AV again.

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:

 - http://www.microsoft.com/windows/servicepacks/

-or-

 - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This
problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words: 4.00
======================================================================
Keywords          : kbWinNT400sp5fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400
Version           : WinNT:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.