DOCUMENT:Q197845  27-FEB-1999  [winnt]
TITLE   :COMPAQ Server with System Disk on SMART-2 Array May Hang
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Server, Enterprise Edition version 4.0 
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SYMPTOMS
========

After you upgrade to Service Pack 4 (SP4) on an NTFS partition with a SMART-2
array controller, the system may stop responding (hang). This happens when the
system starts and the following blue screen is displayed during the loading
phase of the drivers:

   Microsoft (R) Windows NT (TM) version 4.0 (Build 1381 : service pack 4) x
   System processor [x MB Memory] ....

CAUSE
=====

This problem is because of an outdated SMART-2 firmware version 1.36 (dated 12
June 1996).

RESOLUTION
==========

To resolve this problem, upgrade SMART-2 array firmware with version 3.08 (dated
13 Nov 1998) or later, prior to upgrading to SP4. You can get the latest
firmware version from the following address:

   ftp://ftp.compaq.com/pub/softpaq/sp8501-9000/sp8560.exe
   Compaq Options ROMPaq firmware upgrade diskette ver 2.49 Rev a

Also, verify the latest Compaq SSD for Windows NT is installed on your system,
prior to upgrading to SP4. The current SSD version is 2.10 Rev.A:

   http://www.compaq.com/support/files/server/softpaqs/WINNT/NTSSD400.html
   Compaq Support Software for Microsoft Windows NT 4.00

MORE INFORMATION
================

This problem was seen using the SMART-2 firmware rev. 1.36.(12-Jun-96) The
problem was fixed using the SMART-2 firmware rev. 3.08 (13-Nov-98) Intermediate
SMART-2 firmware versions were not tested.

The third-party products discussed here are manufactured by vendors independent
of Microsoft; we make no warranty, implied or otherwise, regarding these
products' performance or reliability.

Additional query words: SP4 COMPAQ SMART array
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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400xsearch kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400xsearch kbWinNTS400
Version           : winnt:4.0
Issue type        : kbprb

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