DOCUMENT:Q216237  16-MAY-2002  [winnt]
TITLE   :Cluster Server Won't Start If Cluster Log Directory Not Created
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kbWinNT400sp5fix

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The information in this article applies to:

 - Microsoft Windows NT Server, Enterprise Edition version 4.0, used with:
    - Microsoft Cluster Server 
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SYMPTOMS
========

The Cluster Server service will not start.

CAUSE
=====

If you specify a directory name that does not exist for the cluster log, the
Cluster service will not start.

RESOLUTION
==========

When creating the cluster log, make sure that the directory you specify in the
environment variable exists, or use the cluster directory in
%SystemRoot%\Cluster.
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:

 - http://www.microsoft.com/Windows/ServicePacks/

-or-

 - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


Also, ensure that the ClusterLog system environment variable specifies a file
name or a path and file name. If it specifies only a directory path, the Cluster
service does not start and generates give the following error message:

   [ClusRtl] Open of log file failed. Error 5

A similar problem occurs if the specified log file is read-only.

STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0 Server,
Enterprise Edition. This problem was first corrected in Windows NT version 4.0
Service Pack 5.

MORE INFORMATION
================

For additional information, please see the following article(s) in the Microsoft
Knowledge Base:

   Q168801 How to Enable Cluster Logging in Microsoft Cluster Server

Additional query words: 4.00 MSCS

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Keywords          : kbWinNT400sp5fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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