DOCUMENT:Q223029  09-APR-1999  [winnt]
TITLE   :Compaq Prosignia Server Hangs With Windows NT 4.0 Service Pack 4
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0,4.0 SP4
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Windows NT Server versions 4.0, 4.0 SP4 
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SYMPTOMS
========

After you install Windows NT 4.0 Service Pack 4 (SP4), the Compaq Prosignia 500
server may stop responding (hang) at the blue build screen.

After you perform the Emergency Repair Disk procedure and reapply Windows NT 4.0
Service Pack 3 (SP3), the server restarts normally. However, after you apply
Service Pack 4 again, the server hangs at the blue build screen.

CAUSE
=====

This issue occurs because the Compaq Prosignia 500 requires a firmware upgrade
from Compaq before you install Windows NT 4.0 SP4.

RESOLUTION
==========

To resolve this issue, contact Compaq Technical Support for the latest firmware
and Softpaks for the Compaq Prosignia 500.

MORE INFORMATION
================

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

For additional information, please visit the following Compaq Web site:

   http://www.compaq.com/support

Additional query words:

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400xsearch kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400xsearch kbWinNTS400
Version           : winnt:4.0,4.0 SP4
Issue type        : kbprb

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