DOCUMENT:Q223778 08-MAY-2002 [winnt] TITLE :RAS Client May Not Connect to a Windows NT4.0 SP4 RAS Server PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 SP4 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP4 - Microsoft Windows NT Workstation version 4.0 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== After you apply Windows NT 4.0 Service Pack 4 (SP4), a Windows NT 4.0 RAS client may not be able to connect to a Windows NT 4.0 SP4 RAS server when the RAS client chooses Windows NT 3.1 as the dial-up server type. This problem occurs on all Far East versions of Windows NT 4.0 with Service Pack 4, but not on other languages. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The Pan Chinese version of this fix should have the following file attributes or later: Date Time Size File Name Platform ------------------------------------------------------------- 02/06/99 10:43a 28,432 Rassauth.dll (x86) 02/06/99 10:43a 53,008 Rassauth.dll (Alpha) The Simplified Chinese version of this fix should have the following file attributes or later: Date Time Size File Name Platform ------------------------------------------------------------- 02/06/99 10:43a 28,432 Rassauth.dll (x86) 02/06/99 10:43a 53,008 Rassauth.dll (Alpha) The Traditional Chinese version of this fix should have the following file attributes or later: Date Time Size File Name Platform ------------------------------------------------------------- 02/06/99 10:43a 28,432 Rassauth.dll (x86) 02/06/99 10:43a 53,008 Rassauth.dll (Alpha) The Japanese version of this fix should have the following file attributes or later: Date Time Size File Name Platform ------------------------------------------------------------- 02/06/99 10:43a 29,632 Rassauth.dll (x86) 02/06/99 10:43a 53,008 Rassauth.dll (Alpha) The Korean version of this fix should have the following file attributes or later: Date Time Size File Name Platform ------------------------------------------------------------- 02/06/99 10:43a 28,432 Rassauth.dll (x86) 02/06/99 10:43a 53,008 Rassauth.dll (Alpha) STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0. Additional query words: 4.00 ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search Version : winnt:4.0 SP4 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.