DOCUMENT:Q229502  16-MAY-2002  [winnt]
TITLE   :ErrMsg: STOP 0xA in Ndiswan.sys w/RAS After Installing SP 4
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0,4.0 SP4
OPER/SYS:
KEYWORDS:kbWinNT400sp5fix

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The information in this article applies to:

 - Microsoft Windows NT Workstation versions 4.0, 4.0 SP4 
 - Microsoft Windows NT Server versions 4.0, 4.0 SP4 
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SYMPTOMS
========

After you install Windows NT 4.0 Service Pack 4 and then use Remote Access
Service (RAS) over an analog or ISDN telephone line, you may encounter
lower-level packet corruption which results in a STOP 0xA error message being
displayed. This error message occurs in Ndiswan.sys.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:

 - http://www.microsoft.com/windows/servicepacks/

-or-

 - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


STATUS
======

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was
first corrected in Windows NT 4.0 Service Pack 5.

Additional query words:

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Keywords          : kbWinNT400sp5fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp4 kbWinNTS400search kbWinNTS400
Version           : winnt:4.0,4.0 SP4
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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