DOCUMENT:Q231362 06-AUG-2002 [sms] TITLE :SMS: Using SmsrunStartupDelay Causes Win 95/98 Clients to Hang PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== A Microsoft Windows 95 or Microsoft Windows 98 client computer may stop responding. This problem may occur if: 1. The hotfixed Smsrun16.exe that is documented in the following article in the Microsoft Knowledge Base was applied: Q191067 SMS: PGC Fails to Configure Apps When Roaming Profiles Are Used 2. A value for the SmsrunStartupDelay was specified. When this problem occurs, the computer running Windows 95/98 stops responding for the entire duration of the SmsrunStartupDelay value specified. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------ 5/3/99 9:33pm 100,572 Smsrun16.exe x86 NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ To install the hotfix, replace the Smsrun16.exe file in the \Site.srv\Maincfg.box\Client.src\.bin directory with the hotfixed version. Maintenance Manager will replicate the new Smsrun16.exe to the Logon.srv\.bin directory on the Systems Management Server logon servers during its next work cycle. After that occurs, you can update the clients. To update the clients, either manually run Upgrade.bat on each client or follow the instructions in the following article in the Microsoft Knowledge Base: Q166771 SMS: How to Force Site-Wide Client Updates Additional query words: prodsms smsrun win win95 win98 win9x 9x hang hangs hung freeze freezes frozen lock locks locked up ====================================================================== Keywords : kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.