DOCUMENT:Q232559  06-AUG-2002  [winnt]
TITLE   :Novell Print Banner Always Printed After Applying Service Pack 5
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kbprint kbWinNT4sp6fix

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server version 4.0, Terminal Server Edition 
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SYMPTOMS
========

After you install Windows NT 4.0 Service Pack 5 (SP5) or Windows NT Server 4.0,
Terminal Server Edition Service Pack 5 (SP5) on a computer running Client
Services for NetWare (CSNW) or Gateway Services for NetWare (GSNW), the print
banner is always printed, regardless of whether it is enabled or disabled in the
CSNW tool in Control Panel.

RESOLUTION
==========

Windows NT Server or Workstation 4.0
------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:

 - http://www.microsoft.com/windows/servicepacks/

-or-

 - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, click the following
article number to view the article in the Microsoft Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


WORKAROUND
==========

To work around this behavior:

1. Using Windows NT Explorer, rename the Nwprovau.dll file located in the
   %SystemRoot%\System32 folder. To do so, right-click the file, click Rename,
   type a new name for the file (such as Nwprovau.sp5), and then press ENTER.

   NOTE: The file may be in use by Windows, so it may be necessary to rename the
   file from a command prompt.

2. If you created an uninstall folder for SP5 and your uninstall folder contains
   Service Pack 4, locate the Nwprovau.dll file in the
   %SystemRoot%\$ntservicePackUninstall$ folder, and then copy the file to the
   %SystemRoot%\System32 folder.

3. If you did not create an uninstall folder for SP5, locate the Service Pack 4
   CD-ROM and copy the Nwprovau.dll file from the I386 folder on the CD-ROM to
   the %SystemRoot%\System32 folder.


STATUS
======

Windows NT 4.0
--------------

Microsoft has confirmed that this is a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Windows NT 4.0 Service Pack 6.

Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

Microsoft has confirmed that this is a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Windows NT Server version 4.0, Terminal Server Edition Service Pack 6.

Additional query words: banner page

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Keywords          : kbprint kbWinNT4sp6fix 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch
Version           : winnt:4.0
Issue type        : kbbug
Solution Type     : kbfix

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Copyright Microsoft Corporation 2002.