DOCUMENT:Q237196  14-JUL-1999  [sms]
TITLE   :SMS: SMS2.0 SP1 Upgrade Fails with Error  on Autorun.inf
PRODUCT :Microsoft Systems Management Server
PROD/VER:winnt:2.0
OPER/SYS:
KEYWORDS:kbsms200 kbsms200bug

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Systems Management Server version 2.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

During an upgrade of a Systems Management Server 2.0 site installed from a
Microsoft BackOffice 4.5 CD to Systems Management Server 2.0 Service Pack 1, you
may receive the following error message:

   The file \sms20sp1\autorun.inf could not be opened.

Note that this problem does not occur with the Systems Management Server 2.0
retail version CD.

CAUSE
=====

BackOffice 4.5 CD 6 (the Systems Management Server 2.0 CD) does not contain the
Autorun.inf file. When the contents of this CD are copied to a local directory
on the hard disk or across the network, and then the Systems Management Server
Upgrade Wizard runs, the installation fails because it cannot find the
Autorun.inf file.

WORKAROUND
==========

To work around this problem, copy all of the files from the BackOffice 4.5 CD 6
to a folder (for example, a folder named "SMS20Sp1") on the local or network
drive, then add the Autorun.inf file from the Systems Management Server 2.0
retail CD (that is, the stand-alone version) to this folder. Point to SMS20Sp1
folder as the Systems Management Server 2.0 CD image on the local or network
drive in the Select Destination Directory box of the Upgrade Wizard. This will
allow the upgrade process to complete successfully.

MORE INFORMATION
================

You can also download the Autorun.inf file from the same Microsoft FTP that
contains the service pack itself. This location is:

   ftp://ftp.microsoft.com/bussys/winnt/sms-public/fixes/usa/sms20/USSP1/

If you have already attempted the upgrade and it failed with the error message
described in the SYMPTOMS section of this article, then copying the Autorun.inf
file to the SMS20Sp1 directory (set as the Systems Management Server 2.0 CD
image above) is not enough.

In this case, after copying the Autorun.inf file to the SMS20Sp1 directory,
replace the following files from BackOffice 4.5 CD 6 (the Systems Management
Server 2.0 CD) to the SMS20Sp1 directory:

   \smssetup\bin\alpha\setup.exe
   \smsetup\bin\i386\setup.exe

-or-

Restart the process by recopying all files from the BackOffice 4.5 CD 6 to a
network drive and put the Autorun.inf into that directory before attempting to
run the Systems Management Server 2.0 Service Pack 1 upgrade.

Additional query words: prodsms BORK SP SP1

======================================================================
Keywords          : kbsms200 kbsms200bug 
Technology        : kbSMSSearch kbSMS200
Version           : winnt:2.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 1999.