DOCUMENT:Q237690 08-MAY-2002 [sms] TITLE :SMS: Err Msg: The Redirector Has Timed Out to \\ PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kberrmsg kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When a redirector time out occurs on the Systems Management Server logon server, a blank window may be displayed or you may receive the following error message: Event ID: 3013 Source: Rdr "The redirector has timed out to \\." The Pcmwin.log file may contain the following text: [05/03/99 13:54:38] Package Command Manager ==> Polling ..... [05/03/99 13:54:38] Package Command Manager ==> Attempting to refresh package collection from logon server. [05/03/99 13:54:39] Package Command Manager ==> Connected to logon server: \\S768AA0\SMS_SHR\pcmins.box [05/03/99 13:54:39] Package Command Manager ==> Looking for instruction file: \\S768AA0\SMS_SHR\pcmins.box\76801009.INS [05/03/99 13:55:29] Package Command Manager ==> Packages after filter: 6 [05/03/99 13:55:29] Package Command Manager ==> New packages found. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File Name Platform ----------------------------------------------------- 06/22/99 1:12pm 454,032 Pcmwin16.exe x86 06/22/99 1:12pm 470,448 Pcmwin32.exe x86 06/22/99 1:11pm 1,175,312 Pcmwin32.exe Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ To install the hotfix, replace the Pcmwin32.exe file in the \Site.srv\Maincfg.box\Client.src\.bin folder using the latest version. Maintenance Manager replicates the updated file to the Systems Management Server logon servers on the next work cycle. To update the clients running Pcmwin32, either manually run the Upgrade.bat batch file on each client computer or follow the instructions in the following article in the Microsoft Knowledge Base: Q166771 SMS: How to Force Site-Wide Client Updates Additional query words: prodsms ====================================================================== Keywords : kberrmsg kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.