DOCUMENT:Q238631  20-MAY-2002  [iis]
TITLE   :NTLM Password Change Fails When Password Contains an Ampersand
PRODUCT :Internet Information Server
PROD/VER:winnt:4.0
OPER/SYS:
KEYWORDS:kbWinNT4sp6fix

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The information in this article applies to:

 - Microsoft Windows NT Server version 4.0, Terminal Server Edition 
 - Microsoft Internet Information Server version 4.0 
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SYMPTOMS
========

When you attempt to change an expired Windows NT password in Internet
Information Server (IIS) 4.0 and you use an ampersand (&) in the new
password, the password does not change, even though you receive the following
message after completing the password change form:

   The operation completed successfully

"Password changed successfully" is returned when a password change is successful.
The ampersand is a valid password character in Windows NT.

CAUSE
=====

The parsing code in Ism.dll assumes the following sequence:

   VARIABLE=VALUE&

When you use an ampersand (&) in the password, a sequence of one or more
ampersands is created before an equal sign (=). For example, old
password=password& will work correctly, but new password=m&m& will
not.

RESOLUTION
==========

Windows NT Server or Workstation 4.0
------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the
individual software update. For information on obtaining the latest service
pack, please go to:

 - http://www.microsoft.com/Windows/ServicePacks/

-or-

 - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: The IIS 4.0 Windows NT Workstation and Windows 95/98 fixes will have
different file properties.


Windows NT Server 4.0, Terminal Server Edition
----------------------------------------------

To resolve this problem, obtain the latest service pack for Windows NT Server
4.0, Terminal Server Edition. For additional information, please see the
following article in the Microsoft Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS
======

Microsoft has confirmed this to be a problem in Internet Information Server
4.0.Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows
NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and
Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

MORE INFORMATION
================

Another symptom that has been seen is the Inetinfo process spinning at 100
percent CPU utilization.

Additional query words: percent peg max

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Keywords          : kbWinNT4sp6fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch kbiisSearch kbiis400
Version           : winnt:4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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