DOCUMENT:Q238819 10-AUG-2001 [winnt] TITLE :Windows NT Remote Troubleshooting/Diagnostics Paper Available PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 ------------------------------------------------------------------------------- SUMMARY ======= A white paper that describes remote troubleshooting and diagnostics is available on the Windows NT FTP Web site. The paper covers the following topics: - Remote management using Windows NT Workstation tools - Remote management using Windows NT Server tools - Remote management using Windows NT Server 4.0 Resource Kit tools - Remote management over the Internet - Remote problem solving using Microsoft add-on tools - Microsoft's future remote management and diagnostic strategy MORE INFORMATION ================ The following is the abstract from the white paper: Remote management and diagnostics allow a systems administrator to maintain a network of computers from a remote location and to isolate and resolve system problems as they occur, without having to visit the individual desktop. In today's widely-distributed networks, remote management capability is key to efficient systems management and is crucial in any effort to reduce the total cost of ownership. Microsoft understands that end-to-end systems management is a huge topic. This white paper does not attempt to cover all aspects of management, but instead describes the remote troubleshooting and diagnostics capabilities of Microsoft Windows NT Server and Windows NT Workstation. This paper discusses tools included in Windows NT 4.0, the Windows NT Resource Kits, and various Microsoft add-on packages, including Microsoft Systems Management Server. Note that this document does not provide extensive procedures for using these tools, but instead describes situations where these tools are used remotely to accomplish specific objectives. This white paper is available as Ntremote.exe at the following Microsoft Web site: ftp://ftp.microsoft.com/bussys/winnt/winnt-docs/papers/ Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 Version : winnt:4.0 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.