DOCUMENT:Q240786 08-MAY-2002 [sms] TITLE :SMS: Hierarchy Manager Develops Backlog of .ct2 Files PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== In a site hierarchy with over 10,000 sites, the Central Site Hierarchy Manager may not be able to process .ct2 files from child sites fast enough. Also, the Hierarchy Manager can develop a backlog from which it may not recover, and it may fall further and further behind. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform --------------------------------------------------------- 08/26/99 5:03pm 376,896 BASE3.DLL Intel 08/26/99 5:05pm 98,096 PREINST.EXE Intel 08/26/99 5:05pm 640,272 BASE3.DLL Alpha 08/26/99 5:07pm 170,256 PREINST.EXE Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. To apply this hotfix, stop the SMS Services on the site server and replace the existing Base3.dll and Preinst.exe files in the appropriate platform folder, and then restart the SMS Services. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. Additional query words: prodsms ====================================================================== Keywords : kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.