DOCUMENT:Q242176  10-JUL-2002  [iis]
TITLE   :Err Msg: A Chain of Certs Didn't Chain as They Should in a...
PRODUCT :Internet Information Server
PROD/VER::1.0,4.0
OPER/SYS:
KEYWORDS:kberrmsg kbWinNT4sp6fix

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The information in this article applies to:

 - Microsoft Certificate Server version 1.0 
 - Microsoft Windows NT Server version 4.0 
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SYMPTOMS
========

When you are installing a subordinate Certificate Authority (CA) certificate and
an intermediate or a root CA certificate is missing from the store, the
following error message may appear:

   Certificate Server Hierarchy Configuration Error
   A chain of certs didn't chain as they should in a certain application of
   chaining.

   A request file exists but no valid Certificate Authority certificate was
   found. Please obtain a certificate, place it in the following file and re-run
   Certificate Server Hierarchy Configuration Utility.

   sub ca2

RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the latest service
pack, please go to:

 - http://www.microsoft.com/Windows/ServicePacks/

-or-

 - Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS


STATUS
======

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT
Server 4.0, Terminal Server Edition. This problem was first corrected in Windows
NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition
Service Pack 6.

Additional query words:

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Keywords          : kberrmsg kbWinNT4sp6fix 
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbCertServSearch kbZNotKeyword3 kbCertServ100
Version           : :1.0,4.0
Issue type        : kbprb

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