DOCUMENT:Q243261  08-MAY-2002  [winnt]
TITLE   :Terminal Server Hangs on Shutdown with GSNW or CSNW Installed
PRODUCT :Microsoft Windows NT
PROD/VER:winnt:4.0 SP4,4.0 SP5
OPER/SYS:
KEYWORDS:

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The information in this article applies to:

 - Microsoft Windows NT Server versions 4.0 SP4, 4.0 SP5, Terminal Server Edition 
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SYMPTOMS
========

Windows NT may stop responding (hang) during the shutdown and restart process if
Client Services for NetWare (CSNW) or Gateway Services for NetWare (GSNW) is
installed.

CAUSE
=====

This problem is related to a timing issue in Nwrdr.sys.

NOTE: These symptoms may occur for a number of reasons. This hotfix is one
possible solution and may or may not correct the problem.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Windows NT 4.0, Terminal Server Edition, service pack that contains
this fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English-language version of this fix should have the following file
attributes or later:

   Date         Time     Size      File name   Platform
   ----------------------------------------------------
   10/05/1999   11:21a   156,272   Nwrdr.sys   i386
   10/05/1999   11:27a   279,728   Nwrdr.sys   Alpha



STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article.


Additional query words:

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Keywords          :  
Technology        : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServSearch
Version           : winnt:4.0 SP4,4.0 SP5
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

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