DOCUMENT:Q243477 08-MAY-2002 [winnt] TITLE :STOP 0x0000001E Error Message with Intermediate Network Driver PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP4 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== After you install an intermediate network driver (for example, the DynamicAccess software intermediate driver from 3Com), your Terminal Server computer may display a blue screen error message in Tcpip.sys with a STOP 0x0000001E. The second DWORD of the stop code is 0xC00000005. This behavior has only been observed on multiprocessor computers. CAUSE ===== This behavior occurs because the Tcpip.sys driver does not properly initialize on multiprocessor computers. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Time Size File name Platform ---------------------------------------------------- 9/23/99 5:09am 148,048 Tcpip.sys Intel 9/23/99 1:11am 269,840 Tcpip.sys Alpha STATUS ====== Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal Server Edition. MORE INFORMATION ================ An intermediate driver is a network driver that is layered between a transport driver and a miniport driver to provide added functionality. This fix was created from a similar fix made in Windows NT 4.0. For additional information about Tcpip.sys, click the article number below to view the article in the Microsoft Knowledge Base: Q195725 Intermediate Network Driver Causes STOP 0x0000001E on MP PC Additional query words: ====================================================================== Keywords : Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServSearch Version : winnt:4.0,4.0 SP4 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.