DOCUMENT:Q244350 08-MAY-2002 [winnt] TITLE :Memory Leaks in "Drsd" Tag When Printing to Generic Text Printer PRODUCT :Microsoft Windows NT PROD/VER:WINDOWS:2.0,3.0,4.0; winnt:4.0,4.0 SP4,4.0 SP5,4.0 SP6 OPER/SYS: KEYWORDS:kbprint kbtool kbWinNT400PreSP7Fixkbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6 - Microsoft Windows NT Workstation versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6 - Microsoft SNA Server, versions 2.0, 3.0, 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Over a period of time, the Windows NT Spooler service stops responding (hangs) because of a lack of memory. Also, if you monitor Pool Paged Bytes with Performance Monitor, the counter shows an increasing amount of paged bytes until the Windows NT Spooler service stops responding. CAUSE ===== This problem occurs because of a problem in the Windows NT Graphics Device Interface that causes a memory leak when printing to the Generic Text print driver. The problem is most frequently observed when printing with SNA Server, but the leak may also occur when printing with legacy programs that use the Escape API to send data directly to the Generic Text print driver. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------------- 10/25/99 05:12 PM 73,072 RASDD.DLL i386 10/25/99 05:11 PM 129,456 RASDD.DLL Alpha STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0. Additional query words: ====================================================================== Keywords : kbprint kbtool kbWinNT400PreSP7Fix kbfixlist Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400search kbWinNTS400 kbAudDeveloper kbWinNTW400sp6 kbSNAServSearch kbSNAServ300 kbSNAServ200 kbSNAServ400 Version : WINDOWS:2.0,3.0,4.0; winnt:4.0,4.0 SP4,4.0 SP5,4.0 SP6 Hardware : ALPHA x86 Issue type : kbprb Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.