DOCUMENT:Q244410 06-AUG-2002 [sms] TITLE :SMS: Smsapm32 Uses SMSCliToknAcct& to Search Mapped Drives PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== If your path contains networked drives, Smsapm32 may access those networked drives using the local SMSCliToknAcct& account. This behavior may lock out the SMSCliToknAcct& domain if a domain account lockout policy is enabled. If domain auditing is enabled for unsuccessful logon and logoff, "Unknown Account" or "Password error" messages may be logged in Event Viewer for the domain. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ------------------------------------------------------------------ 10/14/99 07:58pm 2.00.1380.1055 232,288 Abnwcli.dll i386 10/21/99 12:56pm 2.00.1380.1060 203,616 Bindcli9.dll i386 10/21/99 12:56pm 2.00.1380.1060 259,936 Bindclin.dll i386 10/21/99 12:53pm 2.00.1380.1060 257,376 Bindsvrn.dll i386 11/10/99 09:42pm 2.00.1380.1072 160,080 Ccim32.dll i386 11/03/99 08:16pm 1,327,679 Ccmcore.exe i386 11/10/99 09:46pm 3,632,822 Clicore.exe i386 11/03/99 08:01pm 2.00.1380.1063 70,000 Clisvc95.exe i386 11/03/99 08:01pm 2.00.1380.1063 76,656 Clisvcl.exe i386 11/03/99 08:11pm 268,753 Cliunins.exe i386 10/01/99 01:22pm 2.00.1380.1051 157,536 Falclin.dll i386 11/03/99 08:01pm 2.00.1380.1063 66,928 Launch32.exe i386 10/27/99 05:33pm 2.00.1380.1063 203,104 Mslmcli9.dll i386 10/27/99 05:33pm 2.00.1380.1063 335,712 Mslmclin.dll i386 10/27/99 05:33pm 2.00.1380.1063 333,664 Mslmsvrn.dll i386 10/21/99 12:56pm 2.00.1380.1060 208,224 Ndscli9.dll i386 10/21/99 12:56pm 2.00.1380.1060 269,664 Ndsclin.dll i386 10/21/99 12:54pm 2.00.1380.1060 267,104 Ndssvrn.dll i386 10/27/99 06:05pm 2.00.1380.1063 44,400 Odpusr32.exe i386 3/1/2000 07:24pm 2.00.1380.1139 210,288 Smsapm32.exe I386 11/03/99 07:59pm 2.00.1380.1063 291,856 Smsclreg.dll i386 10/27/99 06:11pm 623,615 Swdist32.exe i386 10/27/99 02:50pm 3,826,417 Wbemsdk.exe i386 10/14/99 07:59pm 2.00.1380.1055 409,360 Abnwcli.dll Alpha 11/10/99 09:42pm 2.00.1380.1072 255,760 Ccim32.dll Alpha 11/03/99 08:15pm 1,934,970 Ccmcore.exe Alpha 11/10/99 09:47pm 4,806,577 Clicore.exe Alpha 11/03/99 08:00pm 2.00.1380.1063 100,624 Clisvc95.exe Alpha 11/03/99 08:00pm 2.00.1380.1063 110,352 Clisvcl.exe Alpha 11/03/99 08:12pm 465,812 Cliunins.exe Alpha 10/01/99 01:22pm 2.00.1380.1051 285,968 Falclin.dll Alpha 11/03/99 08:00pm 2.00.1380.1063 97,040 Launch32.exe Alpha 10/27/99 05:33pm 2.00.1380.1063 575,760 Mslmclin.dll Alpha 10/27/99 05:33pm 2.00.1380.1063 572,176 Mslmsvrn.dll Alpha 10/27/99 06:06pm 2.00.1380.1063 65,808 Odpusr32.exe Alpha 3/1/2000 07:24pm 2.00.1380.1139 280,848 Smsapm32.exe Alpha 11/03/99 08:00pm 2.00.1380.1063 550,672 Smsclreg.dll Alpha 10/27/99 06:11pm 679,857 Swdist32.exe Alpha 10/27/99 02:52pm 7,100,159 Wbemsdk.exe Alpha 11/10/99 09:35pm 2.00.1380.1072 67 Compver.ini 11/11/99 06:23pm 2.00.1380.2004 67 Compver2.ini NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. WORKAROUND ========== To workaround this problem, remove all networked drives from the path. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. MORE INFORMATION ================ To install the hotfix, use the appropriate method on the Systems Management Server site server. Before you implement this update, Microsoft recommends that you also apply the following hotfix: Q232653 SMSCliToknAcct& Locked Out When Hardware Inventory Is Enabled For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q231399 SMSCliToknAcct& and/or SMSCliSvcAcct Accounts Locked Out Method 1: Using the Hotfix Installer ------------------------------------ NOTE: You can use this method only on i386-based computers. 1. Copy the hotfix folder structure to a share on your network (for example, the Q244410.exe file is located in a root folder with i386 and Alpha subfolders). Q244410.exe is a Microsoft Windows Installer file that updates specific files on your site server. 2. Log on to your site server using an account with administrative privileges. 3. Run Q244410.exe and follow the directions in the wizard. You can run the file in Quiet mode using the /s switch. 4. If your SMS Client Base Component version is in the 2000 range (for example, 2.00.1380.20XX), you must manually reset the component version in the \Inboxes\Clicomp.src\Base\Compver.ini file after all clients in your site have been updated (for example, change from 2.00.1380.2004 to 2.00.1380.1072). Method 2: Manual Installation ----------------------------- 1. Stop all Systems Management Server services. 2. Replace the Abnwcli.dll file in the \Bin\ folder with the version obtained from the hotfix. 3. Replace the Ccim32.dll file in the \Bin\ folder with the version obtained from the hotfix. 4. Replace the Clisvcl.exe file in the \Bin\ folder with the version obtained from the hotfix. 5. Replace the Falclin.dll file in the \Bin\ folder with the version obtained from the hotfix. 6. Replace the Mslmclin.dll file in the \Bin\ folder with the version obtained from the hotfix. 7. Replace the Mslmsvrn.dll file in the \Bin\ folder with the version obtained from the hotfix. 8. Replace the Odpusr32.exe file in the \Bin\ folder with the version obtained from the hotfix. 9. Replace the Bindsvrn.dll file in the \Bin\i386 folder with the version obtained from the hotfix. 10. Replace the Ccmcore.exe file in the \Inboxes\Clicomp.src\base\ folder with the version obtained from the hotfix. 11. Replace the Clicore.exe file in the \Inboxes\Clicomp.src\base\ folder with the version obtained from the hotfix. 12. Replace the Wbemsdk.exe file in the \Inboxes\Clicomp.src\Wbem\ folder with the version obtained from the hotfix. 13. Replace the Swdist32.exe file in the \Inboxes\Clicomp.src\Swdist\ folder with the version obtained from the hotfix. 14. Replace the Compver.ini file in the \Inboxes\Clicomp.src\Wbem folder with the version obtained from the hotfix. 15. Replace the Compver.ini file in the \Inboxes\Clicomp.src\Swdist folder with the version obtained from the hotfix. 16. If your current SMS Client Base Component version is in the 1000 range (for example, 2.00.1380.10XX), replace the Compver.ini file in the \Inboxes\Clicomp.src\base folder with the version obtained from the hotfix. 17. If your current SMS Client Base Component version is in the 2000 range (for example, 2.00.1380.20XX), replace the Compver.ini file in the \Inboxes\Clicomp.src\base folder with the Compver2.ini file obtained from the hotfix. Note that you must rename the Compver2.ini file to Compver.ini. After all of the clients in your site have been updated, you must manually reset the component version in the Compver.ini file (for example, change from 2.00.1380.2004 to 2.00.1380.1072). 18. Restart all Systems Management Server services. Additional query words: prodsms smsapm clitokn ====================================================================== Keywords : kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : winnt:2.0,2.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.