DOCUMENT:Q245169 06-AUG-2002 [sms] TITLE :SMS: DDM May Stop Unexpectedly During Site Attachment Processing PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:2.0,2.0 SP1 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms200sp2fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1 ------------------------------------------------------------------------------- SYMPTOMS ======== During site attachment and processing of .sha files, the Discovery Data Manager (DDM) thread of the SMS_EXECUTIVE service may stop processing until the service is restarted. RESOLUTION ========== To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem was first corrected in Systems Management Server version 2.0 Service Pack 2. MORE INFORMATION ================ During site attachment, .sha files are placed in Sms\Inboxes\ddm.box as notification for DDM that sites have been added to the hierarchy. To install the hotfix, use the appropriate method on the Systems Management Server site server. Method 1: Using the Hotfix Installer ------------------------------------ NOTE: You can use this method only on Intel-based computers. 1. Copy the hotfix folder structure to a share on your network. Q245169.exe is a Microsoft Windows Installer file that updates specific files on your site server. 2. Log on to your site server with an account with administrative privileges. 3. On the site server, quit the Systems Management Server Administrator console. 4. Run Q245169.exe and follow the directions in the wizard. You can run the file in Quiet mode by using the /s switch. Method 2: Manual Installation ----------------------------- 1. On each site server, stop the SMS_SITE_COMPONENT_MANAGER service and then the SMS_EXECUTIVE service. 2. Replace the Ddm.dll file in the Sms\Bin\ folder with the file from this hotfix that corresponds to the platform of the site server. 3. Restart the SMS_SITE_COMPONENT MANAGER and SMS_EXECUTIVE services. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsms200sp2fix Technology : kbSMSSearch kbSMS200 kbSMS200SP1 Version : winnt:2.0,2.0 SP1 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.