XL98: "Command Cancelled" or Query Error Creating New Query

ID: q177348

The information in this article applies to:


When you point to Get External Data on the Data menu and click Create New Query, you receive one of the following error messages:

   Command cancelled.
   Microsoft Excel did not receive any information from Microsoft Query.


   Microsoft Query could not be started.

   You must have Microsoft Query and ODBC installed on your computer in
   order to run it.

   If Microsoft Query or ODBC is not installed on your computer, run the
   Value Pack installer to install it.


This problem occurs if Microsoft Query version 1.0 and Microsoft Query version 8.0 are both installed on the computer.


To work around this problem, follow these steps:

1. Remove Microsoft Query version 1.0.

   For additional information about uninstalling Microsoft Query version
   1.0, please see the following article in the Microsoft Knowledge Base:

      ARTICLE-ID: Q124809
      TITLE     : How to Add/Remove a Single Office for Mac Program or

2. Reinstall Microsoft Query version 8.0. To do this, follow these steps:

    a. Insert the Microsoft Office 98 Macintosh Edition compact disc (CD)
       into the CD-ROM drive.

    b. Double-click the Value Pack folder.

    c. Double-click the Value Pack Installer.

    d. In the Value Pack Installer dialog box, click Data Access, and then
       click Install.

    e. When the Value Pack Installer is finished, click Quit.


Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.


For more information about using Microsoft Query to retrieve external data, click the Index tab in Microsoft Excel Help, type the following text

   query wizard

and then double-click the selected text to go to the "About using Microsoft Query to retrieve external data" topic.

Additional query words: XL98

Keywords          : kberrmsg kbtool xlquery kbfaq
Version           : MACINTOSH:98
Platform          : MACINTOSH
Issue type        : kbbug

Last Reviewed: May 17, 1999