DOCUMENT:Q246729 08-MAY-2002 [winnt] TITLE :Access Violations in Spooler Service Printing Long Named Job PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbgraphxlinkcritical ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== The Windows NT Server spooler process may generate "Access violation" error messages and stop responding (hang) intermittently. When this occurs, an error message may be displayed, indicating that the print job was not finished successfully because the printer is out of paper or another hardware problem has occurred. CAUSE ===== This behavior can occur with a print job with a long name. If the print job name is longer than 200 bytes and the printer also has a hardware problem, the spooler service may not generate an error message. This behavior can occur even if you are logged on locally. RESOLUTION ========== To correct this behavior, apply the Service Pack 6 Terminal Edition fix, which is included in the security patch on the following web site: http://www.microsoft.com/technet/security/bulletin/ms99-047.asp A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The following files are available for download from the Microsoft Download Center: DownloadDownload Q243649.exe now (http://download.microsoft.com/download/winntsrv40/Patch/Spooler-fix/NT4/EN-US/Q243649.exe) (Intel) DownloadDownload Q243649.exe now (http://download.microsoft.com/download/winntsrv40/Patch/Spooler-fix/ALPHA/EN-US/Q243649.exe) (Alpha) For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base: Q119591 How to Obtain Microsoft Support Files from Online Services Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. After it is posted, the file is housed on secure servers that prevent any unauthorized changes to the file. NOTE: You must be running Service Pack 4 (SP4) or later to apply this fix. WORKAROUND ========== To work around this problem, you can use either of the following methods: - Do not print jobs with very long names. - Keep the printer online and add paper. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ For information about setting up a debug session using a modem, click the article number below to view the article in the Microsoft Knowledge Base: Q243649 Unchecked Print Spooler Buffer May Expose System Vulnerability Additional query words: spoolss ====================================================================== Keywords : kbgraphxlinkcritical Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch Version : winnt:4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.