DOCUMENT:Q246842 08-MAY-2002 [sms] TITLE :SMS: Access Violation in Remote.exe When Encryption Disabled PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP1,2.0 SP2 OPER/SYS: KEYWORDS:kbsms200fix kbHelpDesk kbsms200preSP3fix kbsms200SP3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0 SP1, 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== On Microsoft Windows NT-based clients that are configured with French regional settings (by using the Regional Settings tool in Control Panel), the Remote Control tool may stop working with an access violation in Remote.exe or Ldwmnt.dll after a few minutes. CAUSE ===== This behavior is caused by improper negotiation of the encryption state. The state can be either Active or Inactive. The configuration of the regional settings determines the encryption level. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of the post Service Pack 1 fix should have the following file attributes or later: Date Time Version Size File name Platform ---------------------------------------------------------------- 03/03/2000 8:27p 2.00.1380.1132 1,292,991 Remctrl.exe Intel 03/03/2000 8:25p 2.00.1380.1132 567,280 Ldwmnt.dll Intel 04/02/2000 9:22p 67 Compver.ini 03/03/2000 8:30p 2.00.1380.1132 1,657,666 Remctrl.exe Alpha 03/03/2000 8:25p 2.00.1380.1132 850,704 Ldwmnt.dll Alpha The English version of the post SP2 fix should have the following file attributes or later: Date Time Version Size File name Platform ----------------------------------------------------------------------- 06/10/2000 5:40a 2.0.92.01 1,346,654 Remctrl.exe Intel 06/10/2000 5:40a 2.00.1493.2121 567,280 Ldwmnt.dll Intel 06/10/2000 5:40a 2.00.1493.2121 300,576 Wuser32.exe Intel 06/10/2000 5:40a 67 CompverRemCtrl.ini 06/10/2000 5:40a 2.0.92.01 1,685,097 Remctrl.exe Alpha 06/10/2000 5:40a 2.00.1493.2121 850,704 Ldwmnt.dll Alpha 06/10/2000 5:40a 2.00.1493.2121 424,720 Wuser32.exe Alpha The French version of the post SP2 fix should have the following file attributes or later: Date Time Version Size File name Platform -------------------------------------------------------------------- 07/30/2000 5:40a 2.0.92.01 1,350,105 Remctrl.exe Intel 07/30/2000 5:40a 2.00.1493.2121 575,984 Ldwmnt.dll Intel 06/10/2000 5:40a 2.00.1493.2121 300,576 Wuser32.exe Intel 06/10/2000 5:40a 67 CompverRemCtrl.ini 07/30/2000 5:40a 2.0.92.01 1,688,702 Remctrl.exe Alpha 07/30/2000 5:40a 2.00.1493.2121 858,896 Ldwmnt.dll Alpha 06/10/2000 5:40a 2.00.1493.2121 424,720 Wuser32.exe Alpha The International Client Pack 1 (ICP1) version of the post SP2 fix should have the following file attributes or later: Date Time Version Size File name Platform ---------------------------------------------------------------- 07/29/2000 5:40a 2.0.92.01 1,710,884 Remctrl.exe Intel 07/29/2000 5:40a 2.00.1493.2121 567,280 Ldwmnt.dll Intel 06/10/2000 5:40a 2.00.1493.2121 301,056 Wuser32.exe Intel 06/10/2000 5:40a 67 CompverRemCtrl.ini 07/29/2000 5:40a 2.0.92.01 2,595,906 Remctrl.exe Alpha 07/29/2000 5:40a 2.00.1493.2121 850,704 Ldwmnt.dll Alpha 06/10/2000 5:40a 2.00.1493.2121 424,720 Wuser32.exe Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Systems Management Server 2.0 Service Pack 3. Additional query words: prodsms remctrl exe idwmnt dll wuser32 compverremctrl ini ====================================================================== Keywords : kbsms200fix kbHelpDesk kbsms200preSP3fix kbsms200SP3fix Technology : kbSMSSearch kbSMS200SP1 kbSMS200SP2 Version : :2.0 SP1,2.0 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.