DOCUMENT:Q247763 08-MAY-2002 [iis] TITLE :Cluster Administrator May Hang Creating New IIS Server Instance PRODUCT :Internet Information Server PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS:kbiis400bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== Microsoft Cluster Administrator may stop responding when adding a new Microsoft Internet Information Server (IIS) Instance after Windows NT 4.0 Service Pack 4 has been applied to the cluster nodes. CAUSE ===== The Cluster Administrator stops responding (Clusadmin.exe) because of a Second Chance (non-recoverable) Access Violation in the Cluster Resource Monitor (Resrcmon.exe). The Access Violation in Resrcmon.exe causes Remote Procedure Call (RPC) failures in Clusadmin.exe while trying to execute code in Resrcmon.exe. The RPC failures causes Clusadmin.exe to stop responding as Clusadmin.exe continually tries to execute code in the failing Resrcmon.exe. The Second Chance Access Violation occurs when the IIS 4.0 resource monitor extension (Clusiis4.dll) attempts to build the meta data path to the new site on the node so that all the property changes can be remotely transferred to nodes in the cluster per the Windows NT Service Pack 4. This design change is described in the following Knowledge Base article: Q224293 IIS Cluster Admin. Extension Cannot Remotely Administer IIS in a Cluster RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name Platform --------------------------------------------------------------- 12/03/1999 04:57p 4.2.734.1 33,872 clusiis4.dll i386 12/03/1999 04:53p 4.2.734.1 53,520 clusiis4.dll alpha STATUS ====== Microsoft has confirmed this to be a problem in Internet Information Server 4.0. MORE INFORMATION ================ Additional query words: ====================================================================== Keywords : kbiis400bug Technology : kbiisSearch kbiis400 Version : winnt:4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.