DOCUMENT:Q252174 08-MAY-2002 [iis] TITLE :IISAdmin Fails to Start When the Metabase Is Too Large PRODUCT :Internet Information Server PROD/VER:winnt:4.0 OPER/SYS: KEYWORDS: ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Server version 4.0 ------------------------------------------------------------------------------- SYMPTOMS ======== If the metabase is too large to complete the initialization in the Service Control Manager timeout window, the IISAdmin service cannot be started. When you start the IISAdmin service from the command line, the following error message occurs: The IIS Admin Service service could not be started. CAUSE ===== When the service starts, the Service Control Manager is notified that you are going to start in xx seconds or less. This time is hard-coded in the IISAdmin service to 10,000 milliseconds, which is not enough time if the metabase is too large. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Version Size File name Platform ------------------------------------------- 4.2.741.1 17,952 Iisadmin.dll x86 4.2.741.1 29,456 Iisadmin.dll Alpha STATUS ====== Microsoft has confirmed this to be a problem in Internet Information Server 4.0. MORE INFORMATION ================ This fix is implemented by adding two registry values, one to allow you to modify the time for the service to start, and one for you to modify the time for it to stop. 1. Start Registry Editor (Regedt32.exe). 2. Locate the following key in the registry: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Iisadmin\Parameters 3. On the Edit menu, click Add Value, and then add the following registry value: Value Name: WaitHintStart Data Type: REG_DWORD Value: