DOCUMENT:Q252302  08-MAY-2002  [iis]
TITLE   :IIS Stops Responding at W3SVC!CGIThread
PRODUCT :Internet Information Server
PROD/VER::4.0
OPER/SYS:
KEYWORDS:kbWinNT400PreSP7Fix

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Internet Information Server version 4.0 
-------------------------------------------------------------------------------

SYMPTOMS
========

When Internet Information Server (IIS) is running a certain CGI program, IIS may
stop responding at W3SVC!CGIThread. The call stack looks similar to the
following:

   eax=ffffffff ebx=0120b408 ecx=3ffff638 edx=ffffffff esi=00f50000
   edi=00f4ffb0
   eip=68c08be8 esp=00f4d688 ebp=00f4e1bc iopl=0 nv up ei pl nz ac po cy
   cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010217
   W3SVC!CGIThread+0x24a:
   68c08be8 f3a5 rep movsd ds:00f50000=???????? es:00f4ffb0=0010c87c
   ChildEBP RetAddr Args to Child
   00f4e1bc 4c5f544e 54474e45 00303d48 45544147 W3SVC!CGIThread+0x24a(FPO:
   [Non-Fpo]
   45544e4f 000003e6 00000000 00000000 00000000 0x4c5f544e [Stdcall: 20]

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World
Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

   Date       Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   1999/10/02 06:11   4.2.725.1    229024  W3svc.dll     x86



STATUS
======

Microsoft has confirmed this to be a problem in Internet Information Server 4.0.

Additional query words:

======================================================================
Keywords          : kbWinNT400PreSP7Fix 
Technology        : kbiisSearch kbiis400
Version           : :4.0
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2002.