DOCUMENT:Q252644 06-AUG-2002 [winnt] TITLE :Printer Error Messages Incorrectly Redirected to Terminal Server PRODUCT :Microsoft Windows NT PROD/VER:winnt:4.0,4.0 SP4,4.0 SP5,4.0 SP6 OPER/SYS: KEYWORDS:kbenv kberrmsg kbprintkbfixlist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you try to print from your Windows NT Server version 4.0, Terminal Server edition-based client computer to a printer configured locally on the Terminal Server (such as LPT1), you may receive the following error message on the Terminal Server console (or the client assigned to session zero): Error writing to LPT1: for Document : The device is not ready. Do you wish to retry or cancel the job NOTE: The error message must be cleared on the console (or the client assigned to session zero) before the spooler will continue printing any queued requests. This error message will not occur on the client computer that requested the print job. CAUSE ===== This problem can occur if there was an incorrect check to determine which Windows-based computer actually has a direct connection to the local printer. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------------- 01/26/2000 12:26a 149,776 Localspl.dll (x86) STATUS ====== Microsoft has confirmed that this is a problem in Windows NT 4.0. Additional query words: ====================================================================== Keywords : kbenv kberrmsg kbprint kbfixlist Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp4 kbNTTermServ400sp5 kbNTTermServ400sp6 kbNTTermServSearch Version : winnt:4.0,4.0 SP4,4.0 SP5,4.0 SP6 Hardware : ALPHA x86 Issue type : kbprb Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.