DOCUMENT:Q253578 08-MAY-2002 [sms] TITLE :SMS: Error When PCMMAC Runs Job on Multiple Clients at Same Time PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 SP4 OPER/SYS: KEYWORDS:kberrmsg kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 SP4, on platform(s): - the operating system: Mac OS (ALL) ------------------------------------------------------------------------------- SYMPTOMS ======== When Package Command Manager for the Macintosh (PCMMAC) is running the same job on multiple clients simultaneously, the following error message may be displayed: "error 0 in file array s.cpp". In addition, the job may be displayed in the Systems Management Server (SMS) Administrator console as being successfully completed, when the job has not actually run correctly on the workstation. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Time Size File name Platform ---------------------------------------------------- 2/4/2000 12:07PM 306K Pcm.mac Macintosh 2/4/2000 6:56PM 191K Pcmupd.mac Macintosh NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ The Pcm.mac file is a compressed version of PCMMAC. Use the Hdecomp tool included with SMS to decompress this file to a volume that supports Macintosh files (such as NTFS). The Pcmupd.mac file is a compressed version of a special Vise updater bundle containing PCMMAC. Use the Hdecomp tool to extract this file, which generates a Pcmupdater file. Run the resulting file to view its Readme file, and then apply the update to the local computer. Additional query words: prodsms ====================================================================== Keywords : kberrmsg kbsms120 kbsms120bug Technology : kbSMSSearch Version : winnt:1.2 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.