DOCUMENT:Q254384 08-MAY-2002 [winnt] TITLE :Performance Monitor Shows Incorrect Data When You Use .pmc File PRODUCT :Microsoft Windows NT PROD/VER::4.0,4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a OPER/SYS: KEYWORDS:kbnetwork kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a - Microsoft Windows NT Workstation versions 4.0, 4.0 SP3, 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a ------------------------------------------------------------------------------- SYMPTOMS ======== Performance Monitor may display some data incorrectly when you use saved chart settings from the .pmc files to view the data logged in the Perfmon log files. If you open the Perfmon log file in Performance Monitor and the saved chart settings are loaded from a .pmc file with the counters from multiple computers (servers), Performance Monitor may show some of the counters with zero data, instead of showing the data that was collected in the log file. Performance Monitor always shows correct data for all the counters from the computer whose data is first logged in the Perfmon log file. In addition, if you manually add the counters (rather than from the .pmc file), Performance Monitor shows the correct data values and works as expected. In some cases you may receive a Dr. Watson event message when you try to view the .pmc file. The Dr. Watson Log file may show the following information: Application exception occurred: App: exe\perfmon.dbg (pid=218) * When: 3/19/2002 @ 7:50:50.809 * Exception number: c0000005 (access violation) CAUSE ===== When you use saved chart settings from .pmc files to view data that is logged in the Perfmon log files, Performance Monitor reads the system name for the counters saved in the .pmc file and tries to retrieve the data from the log file for that system counter. Because Performance Monitor always searches for counter data in the first computer's logged data (rather than the corresponding computer's logged data in the log file), it does not retrieve correct data for counters other than the counters for the system whose data is first logged in the log file. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Time Size File name Platform --------------------------------------------------------- 04/25/2000 05:00 PM 186,128 Perfmon.exe I386 04/25/2000 04:59 PM 293,648 Perfmon.exe Alpha STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0. Additional query words: ====================================================================== Keywords : kbnetwork kbWinNT400PreSP7Fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTW400sp3 kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400sp3 kbWinNTS400search kbWinNTW400sp6 kbWinNTW400SP6a Version : :4.0,4.0 SP3,4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.