DOCUMENT:Q256317 06-AUG-2002 [sms] TITLE :SMS 1.2 Administrator Loses Package Workstation Command Lines PRODUCT :Microsoft Systems Management Server PROD/VER:winnt:1.2 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 1.2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are using the Systems Management Server (SMS) Administrator console to edit package workstation command lines (WCLs), some WCL entries may be lost, particularly if there is a large number of WCLs in the package that you are editing. CAUSE ===== The SMS Administrator console attempts a bulk deletion and insertion of WCLs when you add or edit an individual WCL. It does not use SQL transactional code to do this, so there is no rollback if a problem occurs during an insertion. The loss of WCLs may be random, rather than just the newly edited or inserted information. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Size File name Platform ------------------------------------------- 02/02/2000 538,144 Base4.dll Intel 02/02/2000 919,312 Base4.dll Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. MORE INFORMATION ================ To install the hotfix, follow these steps on your SMS primary sites and Administrator console computers: 1. Stop the SMS services on the primary site server and quit all instances of the Administrator console. 2. Copy the updated Base4.dll file to the SMS\Site.srv\ folder on each of the primary site servers and each computer with the Administrator console installed. 3. Restart the SMS services on the primary site server. Additional query words: prodsms ====================================================================== Keywords : kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS120 Version : winnt:1.2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.