DOCUMENT:Q259599 06-AUG-2002 [sms] TITLE :SMS: Slow Response When You Link Collections PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== When you link a collection to another collection in the Systems Management Server (SMS) Administrator console, there may be a long delay before the populated Browse Collection window appears. CAUSE ===== The Administrator console uses a complex set of queries to populate the Browse Collection window. It may take a long time to populate the window on a site with many collections. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Size File name Platform ------------------------------------------ 4/10/00 538,624 Mmcbasui.dll Intel 4/10/00 1,006,864 Mmcbasui.dll Alpha NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. The method that is used by the SMS Administrator console to link collections has been optimized. STATUS ====== Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 SP2. MORE INFORMATION ================ To install the hotfix, use the appropriate method. Using the Hotfix Installer -------------------------- NOTE: This method is for Intel-based site servers only. You must install this update manually on remote SMS Administrator consoles. 1. Copy the hotfix folder structure to a share on your network. Q259599.exe is a Microsoft Windows Installer file that updates specific files on your site server. 2. Log on to your site server using an account with administrative privileges. 3. On the site server, quit the SMS Administrator console. 4. Run Q259599.exe and follow the directions in the wizard. You can run the file in Quiet mode by using the /s switch. Manual Installation ------------------- To install the hotfix, follow these steps at the SMS site server: 1. Stop the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. 2. Quit all instances of the Administrator console that are running on the site server. 3. Replace the Mmcbasui.dll file in the \Bin\I386 folder with the version from the hotfix. 4. Start the SMS_EXECUTIVE and the SMS_SITE_COMPONENT_MANAGER services. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 Version : :2.0,2.0 SP1,2.0 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.