DOCUMENT:Q264195  10-AUG-2001  [winnt]
TITLE   :Memory Problems with Certain Models of Dell Laptop Computers
PRODUCT :Microsoft Windows NT
PROD/VER::; WINDOWS:2000; winnt:4.0
OPER/SYS:
KEYWORDS:kb3rdparty kbhw win95 win98 kbHardware

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft Windows 95 
 - Microsoft Windows 98 
 - Microsoft Windows NT Workstation version 4.0 
 - Microsoft Windows NT Server version 4.0 
 - Microsoft Windows NT Server, Enterprise Edition version 4.0 
 - Microsoft Windows 2000 Professional 
-------------------------------------------------------------------------------

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware: 

   http://support.microsoft.com/support/windows/topics/hardware/hwddresctr.asp

SYMPTOMS
========

Certain models of Dell laptop computers may experience various system
instabilities under certain conditions, ranging from blue-screen errors, to the
system becoming unresponsive, or an inability to properly resume from the
Suspend or the Standby mode.

CAUSE
=====

Some system models have been found by the manufacturer to have a faulty memory
module or memory circuit. The potentially affected systems are:

   Latitude CPx H
   Latitude CPi R
   Latitude CPt C
   Latitude CPi A
   Latitude CS R
   Inspiron 5000
   Inspiron 3700
   Inspiron 7500
   Inspiron 7000
   Inspiron 3500

RESOLUTION
==========

Dell has a utility that you can download to test the system memory (RAM)
circuits of affected computers. For more information, please see the following
Web page on the manufacturer's World Wide Web site:

   http://support.dell.com/us/en/filelib/download/index.asp?fileid=2780
   (http://support.dell.com/us/en/filelib/download/index.asp?fileid=2780)

STATUS
======

The third-party products discussed in this article are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise, regarding
these products' performance or reliability.

Additional query words: HWMEM bios bugcheck hang crash "blue screen" lock freeze frozen winnt ntrelease win95 win98 win95x win98x kbhw kb3rdparty corrupt w98standby

======================================================================
Keywords          : kb3rdparty kbhw win95 win98 kbHardware 
Technology        : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTSEnt400 kbWinNTS400search kbWinNTS400 kbwin2000Search kbwin2000ProSearch kbwin2000Pro kbWin95search kbWin98search kbZNotKeyword3 kbWin98
Version           : :; WINDOWS:2000; winnt:4.0
Issue type        : kbprb

=============================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright Microsoft Corporation 2001.