DOCUMENT:Q265270 06-AUG-2002 [sms] TITLE :SMS: Assigned Programs Are Not Started After SMS Installation PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP2 OPER/SYS: KEYWORDS:kbsms200 kbsms200bug kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 SP2 ------------------------------------------------------------------------------- SYMPTOMS ======== After you initial System Management Server (SMS), installation pending advertisements are not run until one of the following events occurs: - If the user logs off and then logs back on. -or- - If the user opens the Advertised Programs tool in Control Panel. -or- - If the user manually starts Launch32.exe This problem occurs only if the user has low permission levels on a computer that is running Windows 2000. CAUSE ===== This problem can occur because the SMS client depends on the presence of Launch32.exe to determine if a user is logged on. When a user with low permission levels installs the SMS client software, the installation does not work before Launch32.exe is run. The installation is later completed remotely by the site server; however, because Launch32.exe is not running, the user who is logged on is not detected and software distribution that depends on this state does not occur. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SMS service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Time Size File name Platform Version ----------------------------------------------------------------------- 06/10/2000 08:50a 233,312 Abnwcli.dll Intel 2.0.1493.2147 06/10/2000 08:50a 259,936 Bindclin.dll Intel 2.0.1493.2147 06/10/2000 09:05a 369,920 Boot32nd.exe Intel 2.0.1493.2150 06/10/2000 09:05a 369,920 Boot32nw.exe Intel 2.0.1493.2150 06/10/2000 09:05a 369,920 Boot32wn.exe Intel 2.0.1493.2150 06/10/2000 10:10a 1,323,921 Ccmcore.exe Intel 2.0.92.1 06/10/2000 10:10a 3,377,845 Clicore.exe Intel 2.0.1493.2163 06/10/2000 09:05a 128,864 Cliex32.dll Intel 2.0.1493.2150 06/10/2000 09:20a 87,920 Clisvcl.exe Intel 2.0.1493.2153 06/10/2000 10:10a 8,512 Cliver.exe Intel 2.0.1493.2163 06/10/2000 10:10a 67 Compverbase.ini Intel 06/10/2000 08:50a 157,536 Falclin.dll Intel 2.0.1493.2147 06/10/2000 08:50a 338,272 Mslmclin.dll Intel 2.0.1493.2147 06/10/2000 08:50a 269,664 Ndsclin.dll Intel 2.0.1493.2147 11/09/1999 07:53p 762,688 Preinst.exe Intel 2.0.1250.7 06/10/2000 09:05a 541,920 Smsman.exe Intel 2.0.1493.2150 06/10/2000 08:50a 411,920 Abnwcli.dll Alpha 2.0.1493.2147 06/10/2000 09:05a 580,368 Boot32nd.exe Alpha 2.0.1493.2150 06/10/2000 09:05a 580,368 Boot32nw.exe Alpha 2.0.1493.2150 06/10/2000 09:05a 580,368 Boot32wn.exe Alpha 2.0.1493.2150 06/10/2000 10:10a 1,925,707 Ccmcore.exe Alpha 2.0.92.1 06/10/2000 10:10a 4,423,071 Clicore.exe Alpha 2.0.1493.2163 06/10/2000 09:05a 203,536 Cliex32.dll Alpha 2.0.1493.2150 06/10/2000 09:20a 124,688 Clisvcl.exe Alpha 2.0.1493.2153 06/10/2000 10:10a 13,584 Cliver.exe Alpha 2.0.1493.2163 06/10/2000 10:10a 67 Compverbase.ini Alpha 06/10/2000 08:50a 286,480 Falclin.dll Alpha 2.0.1493.2147 06/10/2000 08:50a 578,832 Mslmclin.dll Alpha 2.0.1493.2147 06/10/2000 09:05a 838,928 Smsman.exe Alpha 2.0.1493.2150 NOTE: Due to file dependencies, the most recent hotfix or feature that contains these files may also contain additional files. How to Use the Hotfix Installer: NOTE: You can use this method only on Intel-based computers. 1. Copy the hotfix folder structure to a local folder on your site server or to a share on your network. It is important to keep the folder structure intact because the Q265270.exe update is dependant on the folder structure. The Q265270.exe file is a Microsoft Windows Installer file that updates specific files on your site server. 2. Log on to your site server by using an account with administrative privileges. 3. On the site server, close the Systems Management Server Administrator console. 4. Run the Q265270.exe file and follow the directions in the wizard. How to Manually Install the Hotfix: NOTE: You can use this method for both Intel-based and Alpha-based primary site servers. 1. Copy the hotfix folder structure to a local folder on your site server or to a share on your network. 2. Close the Systems Management Server Administrator console. 3. Stop all SMS services. 4. Copy the following files from the appropriate hotfix folder to the specified path, where is either I386 or Alpha. A site server that is running on an Intel-based platform needs only the hotfix files from the I386 hotfix folder. A site server that is running on an Alpha-based platform needs only the hotfix files from the Alpha hotfix folder. SMS\Bin\ folder: Abnwcli.dll Abnwsvr.dll Baseobj.dll Bindclin.dll Boot32nd.exe Boot32nw.exe Boot32wn.exe SMS\Bin\\00000409 folder: Smsman.exe SMS\Bin\\System32 folder: Mfc42.dll Mfc42u.dll Msvcirt.dll Msvcrt40.dll Inboxes\Clicomp.src\Licmtr\ folder: Msvcrt.dll SMS\Licmtr\Odbc\ folder: Msvcrt40.dll (in the SMS\Bin\\System32 folder) SMS\Inboxes\Clicomp.src\Base\ folder: Ccmcore.exe Clicore.exe SMS\Inboxes\Clicomp.src\Base folder: Comp1130.ini SMS\Inboxes\Clicomp.src\Smsapm32\ folder: Apasetup.exe SMS\Inboxes\Clicomp.src\Smsapm32 folder: Comp1103.ini SMS\Inboxes\Clicomp.src\Swdist folder: Comp1103.ini SMS\Inboxes\Clicomp.src\Swdist\ folder: Swdist.exe 5. Restart the SMS_SITE_COMPONENT_MANAGER service. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: prodsms ====================================================================== Keywords : kbsms200 kbsms200bug kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS200SP2 Version : :2.0 SP2 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 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