DOCUMENT:Q267578 15-AUG-2002 [winnt] TITLE :Access Violation in Lsass.exe in Windows NT 4.0 in Mixed Domain PRODUCT :Microsoft Windows NT PROD/VER::2000,2000 SP1,2000 SP2,4.0 OPER/SYS: KEYWORDS:kbSecurity kbWinNT400PreSP7Fix kbWin2000sp3fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Advanced Server - Microsoft Windows versions 2000, 2000 SP1, 2000 SP2 Server ------------------------------------------------------------------------------- IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: Q256986 Description of the Microsoft Windows Registry SYMPTOMS ======== You may receive a Dr. Watson error message in Lsass.exe on a Windows NT 4.0 based server in a Microsoft Windows 2000-based domain. CAUSE ===== There is a problem in Lsass.exe performing security ID (SID) to name lookups in a Windows 2000-based domain which causes heap corruption. The problem occurs in some circumstances when a deleted domain SID is the first in a list of permissions or local groups on the Windows NT 4.0 member server and there is an Lsa Lookup SID to Name request to the Windows 2000 Domain Controller and the SID no longer exists in the Domain. RESOLUTION ========== Windows NT 4.0 -------------- A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 Service Pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------- 07/10/2000 08:14p 155,920 Lsasrv.dll Intel Windows 2000 ------------ WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Q260910 How to Obtain the Latest Windows 2000 Service Pack The English version of this fix should have the following file attributes or later: Date Time Version Size File name -------------------------------------------------------------------------- 5/31/2001 11:13p 5.0.2195.3663 501,520 Lsasrv.dll (56-bit) 5/31/2001 03:30p 5.0.2195.3649 354,576 Advapi32.dll 5/31/2001 03:37p 5.0.2195.3649 519,440 Instlsa5.dll 5/31/2001 03:31p 5.0.2195.3649 142,608 Kdcsvc.dll 5/30/2001 02:55p 5.0.2195.3649 209,008 Kerberos.dll 5/29/2001 09:26a 5.0.2195.3649 69,456 Ksecdd.sys 5/29/2001 09:26a 5.0.2195.3649 501,520 Lsasrv.dll 5/29/2001 09:26a 5.0.2195.3649 33,552 Lsass.exe 5/31/2001 03:31p 5.0.2195.3652 908,560 Ntdsa.dll 5/31/2001 03:31p 5.0.2195.3649 382,736 Samsrv.dll NOTE: If the Windows NT 4.0 Hotfix is installed on the Windows NT 4.0 member servers, then it is not neccesary to install the Windows 2000 Hotfix on the Windows 2000 domain controllers. You should install the Windows 2000 hotfix only on the domain controllers. To implement this fix, install the hotfix and add the following value in the registry on the Windows 2000-based domain controllers. 1. Start Registry Editor (Regedt32.exe). 2. Locate the following key in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA 3. On the Edit menu, click Add Value, and then add the following registry value: Value name: LsaLookupReturnSidTypeDeleted Data type: REG_DWORD Radix: Hexidecimal Value: 1 4. Quit Registry Editor and reboot the computer. For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base: Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3. Additional query words: master resource account trust missing dropdown box ====================================================================== Keywords : kbSecurity kbWinNT400PreSP7Fix kbWin2000sp3fix Technology : kbWinNTsearch kbWinNT400search kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Serv kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbwin2000ServSearch kbwin2000Search kbWinAdvServSearch kbWin2000AdvServSP2 kbWin2000AdvServSP1 kbwin2000ServSP1 kbwin2000ServSP2 Version : :2000,2000 SP1,2000 SP2,4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.