DOCUMENT:Q269177  09-MAY-2002  [sms]
TITLE   :SMS: Calls to GetKeyboardType() May Not Work
PRODUCT :Microsoft Systems Management Server
PROD/VER::2.0,2.0 SP1,2.0 SP2
OPER/SYS:
KEYWORDS:kbsms200 kbsms200bug kbsms200preSP3fix kbsms200SP3fix kbsms200preSP4fix

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The information in this article applies to:

 - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2 
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SYMPTOMS
========

Programs that call the GetKeyboardType function on Microsoft Windows 2000-based
computers may not return the correct keyboard information, even if a standard
keyboard is in use. This issue may cause a variety of symptoms to occur. The
symptoms depend on how the program is designed to deal with a return value of
'0' from GetKeyboardType.

This behavior occurs when Systems Management Server (SMS) Remote Control is
installed on the Windows 2000-based computer, or on a Windows NT 4.0
workstation.

RESOLUTION
==========

Windows 2000:

To resolve this problem, obtain the latest service pack for Systems Management
Server version 2.0. For additional information, please see the following article
in the Microsoft Knowledge Base:

   Q288239 SMS: How to Obtain the Latest Systems Management Server 2.0 Service
   Pack



Windows NT 4.0:

There is no supported fix at this time.

STATUS
======

Microsoft has confirmed this to be a problem in the Microsoft products that are
listed at the beginning of this article. This problem was first corrected in
Systems Management Server 2.0 Service Pack 4.

MORE INFORMATION
================

Valid keyboard types that GetKeyboardType can return are 1 through 7. 0 is not a
valid keyboard type. For more information about the GetKeyboardType function,
see the following Microsoft Developer Network (MSDN) Web site:

   http://msdn.microsoft.com/library/psdk/sysmgmt/sysinfo_3qsl.htm

Sample Symptoms
---------------

When this issue occurs, symptoms similar to the following sample symptoms may
occur.

IBM Personal Communicator:

You may receive the following error message:

   PCSKBD110 - Enhanced 101 or 102 key US and Non US keyboards is not supported.

Oracle Client Software:

You may receive the following error message:

   Event ID 26
   Application error: F45RUN caused a General Protection Fault in module
   UT23WIN.DLL at 0001:09D0.


Additional query words: prodsms

======================================================================
Keywords          : kbsms200 kbsms200bug kbsms200preSP3fix kbsms200SP3fix kbsms200preSP4fix 
Technology        : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2
Version           : :2.0,2.0 SP1,2.0 SP2
Issue type        : kbbug
Solution Type     : kbfix

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