DOCUMENT:Q270637 08-MAY-2002 [winnt] TITLE :"Stop 1E" When Using the Japanese Version of IBM Netfinity PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP6,4.0 SP6a OPER/SYS: KEYWORDS:kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP6a - Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6a - Microsoft Windows NT Server version 4.0 SP6, Terminal Server Edition - Microsoft Windows NT Workstation version 4.0 SP6a ------------------------------------------------------------------------------- SYMPTOMS ======== When you are running Windows NT 4.0 Server with Service Pack 6a (SP6a) and you install the Japanese version of IBM Netfinity, you may receive the following error message on a blue screen: Stop 0x000001E win32k!HmgDecrementShareReferenceCount(GreSelectFont) RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform --------------------------------------------------- 08/17/2000 08:43p 166,160 Gdi32.dll Intel 08/17/2000 08:44p 326,416 User32.dll Intel 08/21/2000 10:20p 1,254,544 Win32k.sys Intel 08/17/2000 08:44p 175,376 Winsrv.dll Intel 08/17/2000 08:42p 307,984 Gdi32.dll Alpha 08/17/2000 08:42p 577,808 User32.dll Alpha 08/21/2000 10:18p 2,054,832 Win32k.sys Alpha 08/17/2000 08:42p 314,128 Winsrv.dll Alpha STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: ====================================================================== Keywords : kbWinNT400PreSP7Fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTS400sp6 kbWinNTS400search kbNTTermServ400sp6 kbNTTermServSearch kbWinNTSEnt400SP6a kbWinNTW400SP6a Version : :4.0 SP6,4.0 SP6a Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.