DOCUMENT:Q274592 08-MAY-2002 [sms] TITLE :SMS: Office 2000 SMS 1.2 Fix May Cause Programs to Not Install PRODUCT :Microsoft Systems Management Server PROD/VER::1.2,1.2 SP4 OPER/SYS: KEYWORDS:kbinterop kbClient kbConfig kbsms120 kbsms120bug kbPCM kbPackage kbSoftwareDist ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 1.2, 1.2 SP4 ------------------------------------------------------------------------------- SYMPTOMS ======== After you install the Systems Management Server (SMS) version 1.2 hotfix for Microsoft Office 2000 distribution on computers that are running Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows 98 Second Edition, or Microsoft Windows Mellinnium Edition (Me), packages that spawn child processes do not finish and you may receive the following error message: Unable to open self-extracting EXE CAUSE ===== This problem occurs when the SMS package, or program, that is called by Pcmuncw9 requires another process to be spawned and closes the parent process handle. Package Command Manager (PCM) then interperets that the program is finished which causes PCM to close the mapped drive for the program; however, the program is not finished. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next SMS service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Time Version Size File name Platform -------------------------------------------------------------------- 4/10/2001 5:39:46 1.2(Build 786) 16,256b Pcmuncw9.exe Intel NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. WORKAROUND ========== To work around this problem, use one of the following methods: 1. Revert to the previous version of Pcmwin16.exe because the original Service Pack 4 (SP4) version of Pcmwin16.exe did not call Pcmuncw9.exe, which causes the Office environment variable to not be set. -or- 2. After you apply the hotfix, use a batch file that calls %pcmunc%\%1 %2 %3 %4 and so on, and then modify all of your package commands to call this batch file with each designated program and the program's arguments. This procedure does work but you may need to modify hundreds of package command which may be unreasonable. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ To install this hotfix across your organization, replace the existing version of the Pcmuncw9.exe file on the SMS site server, and then open and save the System.map file in the SMS folder. The Pcmuncw9.exe file is in the following folder: Sms\Site.srv\Maincfg.box\Client.src\X86.bin For additional information about this procedure, click the article number below to view the article in the Microsoft Knowledge Base: Q166771 SMS: How to Force Site-Wide Client Updates For more information about this problem, view the following Microsoft Web site: http://www.microsoft.com/office/ork/2000/appndx/toolbox.htm#smsinfo Additional query words: prodsms ====================================================================== Keywords : kbinterop kbClient kbConfig kbsms120 kbsms120bug kbPCM kbPackage kbSoftwareDist Technology : kbSMSSearch kbSMS120 kbSMS120SP4 Version : :1.2,1.2 SP4 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.