DOCUMENT:Q276054 11-JAN-2001 [sms] TITLE :SMS: Unable to Remote Control Computers at Remote Site PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 OPER/SYS: KEYWORDS:kbenv kbsms200 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 ------------------------------------------------------------------------------- SUMMARY ======= As a Systems Management Server (SMS) administrator, when you attempt to initiate a remote control session on a client workstation that is located at a remote site on a different physical network, the session is not successful, and you receive the error message "Remote Control Agent not found." Although the workstations client components include the Remote Control component, and it displays a status of installed, you may still be unable to initiate the remote control session. If you first establish a remote control session with the remote site server, and then you attempt the remote control session to the client, this method will be successful. In addition, attempts to establish a remote control session by using a command line such as "remote.exe 2 192.168.32.55" might not succeed. After you successfully establish a connection with the computer, subsequent connections to that computer are successful. MORE INFORMATION ================ This issue may be the result of NetBIOS name resolution issues. When SMS attempts to initiate a remote control session, it first attempts to resolve the hostname to IP address. If name resolution is not possible, you receive the error message "Remote Control Agent not found." NetBIOS name resolution problems can include any of the following possible causes: - There is corruption in the Windows Internet Naming Service (WINS) database that is preventing SMS Remote Control from correctly resolving the computer. - An improperly configured Lmhosts file exists. - There are workstations that are not configured to reference the WINS servers for the local and remote location. In addition, if the local router is not configured with a static route to the remote subnet, the local SMS site server may not be able to determine a route to the remote client. Additional query words: prodsms ====================================================================== Keywords : kbenv kbsms200 Technology : kbSMSSearch kbSMS200 Version : :2.0 Issue type : kbinfo ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.