DOCUMENT:Q277537 08-MAY-2002 [winnt] TITLE :Error Message When You Open a Notepad File on IBM AS400 PRODUCT :Microsoft Windows NT PROD/VER::4.0,4.0 SP6 OPER/SYS: KEYWORDS:kberrmsg kbfile kbHardware ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP6, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you open Notepad to view a file on an IBM AS400 server, you may receive the following error message: "The specified server cannot perform the requested operation". CAUSE ===== This problem can occur when the network redirector (Rdr.sys) incorporates additional checks to validate data that is returned from a remote server for the QueryInformationFile function. If less than the full structure size of data that you expect (but a minimum structure size that is still valid) is returned from a remote server, the client redirector returns the following error message to Notepad: STATUS_INVALID_NETWORK_RESPONSE NTSTATUS 0xC00000C3 "The network responded incorrectly". Notepad maps this error to the following error: ERROR_BAD_NET_RESP WINERROR 0x57 "The specified server cannot perform the requested operation". RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 SP7 that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English-language version of this fix should have the following file attributes or later: Date Time Size File name Platform ---------------------------------------------- 10/23/00 7:23pm 265,904 Rdr.sys Intel 10/23/00 7:08pm 519,216 Rdr.sys Alpha STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: ====================================================================== Keywords : kberrmsg kbfile kbHardware Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp6 kbNTTermServSearch Version : :4.0,4.0 SP6 Hardware : ALPHA x86 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.