DOCUMENT:Q281210 18-MAR-2002 [sms] TITLE :CPU Usage on Computer or Client Reaches 100 Percent PRODUCT :Microsoft Systems Management Server PROD/VER::2.0,2.0 SP1,2.0 SP2,2.0 SP3 OPER/SYS: KEYWORDS:kbinterop kbClient kbConfig kbServer kbsms200 kbsms200bug kbAppMan ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server versions 2.0, 2.0 SP1, 2.0 SP2, 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== In some cases, the CPU usage on a Systems Management Server (SMS) client or server computer may reach 100 percent and may remain at 100 percent. This article describes one potential cause of this behavior. Note that the behavior that is described in this article is not the only cause of 100-percent CPU usage on an SMS client or server computer. CAUSE ===== This behavior can occur when the logging that is performed by the SMS client or server services in conjunction with the Cheyenne InocuLAN antivirus program cause the CPU usage to reach 100 percent. This behavior has been observed in, but is not limited to, the Smsapm32 client-side process and the Sms_Executive service. WORKAROUND ========== To work around this behavior, use either of the following methods: - Stop the Cheyenne InocuLAN antivirus server service -or- - Disable all logging for the SMS process or processes that are involved NOTE: In some cases where hardware is either extremely busy or underpowered, you may have to spend a considerable amount of time to move through and stop the InocuLAN service. RESOLUTION To resolve this behavior, use InocuLAN driver version 5.0.4521.1 or later for Microsoft Windows 2000 or InocuLAN driver version 4.0.4521.1 for Microsoft Windows NT 4.0. This driver is located in the Ino_fltr.sys file. MORE INFORMATION ================ The CPU usage can remain at 100 percent until you stop the InocuLAN service or restart the computer. To check the version of your driver, click the Version tab in the properties of the Ino_fltr.sys file in the Winnt\System32\Drivers folder. Note that you must restart your computer to replace the existing driver files. To install the update, view the following Computer Associates Web site: http://support.ca.com/Download/ildrvupdate.html (http://support.ca.com/Download/ildrvupdate.html) To install the update for Intel-based computer, view the following Computer Associates File Transfer Protocol (FTP) Web site: ftp://ftp.ca.com/pub/inoculan/drvupdi.exe (ftp://ftp.ca.com/pub/inoculan/drvupdi.exe) The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. Additional query words: prodsms ino_fltr sys ====================================================================== Keywords : kbinterop kbClient kbConfig kbServer kbsms200 kbsms200bug kbAppMan Technology : kbSMSSearch kbSMS200 kbSMS200SP1 kbSMS200SP2 kbSMS200SP3 Version : :2.0,2.0 SP1,2.0 SP2,2.0 SP3 Issue type : kbprb Solution Type : kbnofix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.