DOCUMENT:Q281968 08-MAY-2002 [winnt] TITLE :"No Sounds" Sound Scheme May Cause STOP 0x50 Error Message PRODUCT :Microsoft Windows NT PROD/VER::4.0,4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a OPER/SYS: KEYWORDS:kbenv kbsound kbtool kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a - Microsoft Windows NT Workstation versions 4.0, 4.0 SP4, 4.0 SP5, 4.0 SP6, 4.0 SP6a ------------------------------------------------------------------------------- SYMPTOMS ======== After you set the sound scheme to "No Sounds," the system may search for the "Close.wav" file on Application Close Events. If you have any network shares mapped as a local system drive or have a network share path in the system "PATH," and you are running programs or open windows from these network shares, on system shut down, the system closes these open programs or windows. When the system searches for the "Close.wav" file on a network share when you shut down your computer, you may receive a STOP 0x50 error message. CAUSE ===== This problem can occur because when you set the sound scheme to "No Sounds," the system does not handle this setting correctly. When the system searches for the Close.wav file on network shares when you shut down your computer, a code bug in the Mup.sys file can cause a STOP 0x50 error messag. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------- 03/05/2001 02:06 PM 80,656 Mup.sys Intel WORKAROUND ========== To work around this problem, place a fake Close.wav file in your %systemroot% folder to prevent the system from searching for the Close.wav file on a network share. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: ====================================================================== Keywords : kbenv kbsound kbtool kbWinNT400PreSP7Fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 kbWinNTSsearch kbWinNTS400sp6 kbWinNTS400sp5 kbWinNTS400sp4 kbWinNTS400search kbWinNTS400 kbWinNTW400sp6 kbWinNTW400SP6a Version : :4.0,4.0 SP4,4.0 SP5,4.0 SP6,4.0 SP6a Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.