DOCUMENT:Q282015 08-MAY-2002 [winnt] TITLE :"Protected Storage" Error Message with Roaming Profiles PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 - Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== When you attempt to log on to a computer that is running Windows NT 4.0, and then use Microsoft Internet Explorer to complete a form, you may receive the following error message: Protected Storage Protected Storage uses your Windows password to protect your personal data. Protected Storage has detected data created with a previous version. To continue to use this data, enter your Windows password below. CAUSE ===== This error message occurs if you are using roaming profiles from a Windows 2000-based computer and you have logged on to a computer that is running Windows NT 4.0 with the Internet Explorer AutoComplete feature enabled. RESOLUTION ========== Windows NT 4.0 Server and Windows NT Workstation 4.0 ---------------------------------------------------- A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------- 02/22/2001 02:31:48pm 96,768 Psbase.dll Intel 02/22/2001 02:30:11pm 74,752 Pstorec.dll Intel 02/22/2001 03:13:55pm 44,544 Pstorerc.dll Intel 02/22/2001 02:31:17pm 121,344 Pstores.exe Intel Windows NT 4.0 Terminal Server ------------------------------ A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------ 22-FEB-2001 11:31 94.5 Psbase.dll i386 22-FEB-2001 11:30 73.0 Pstorec.dll i386 22-FEB-2001 12:13 43.5 Pstorerc.dll i386 22-FEB-2001 11:31 118.0 Pstores.exe i386 NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a (SP6a). STATUS ====== Microsoft has confirmed this to be a problem in Windows NT 4.0. MORE INFORMATION ================ To resolve this issue, install this hotfix on the Windows NT 4.0-based computers. Additional query words: ====================================================================== Keywords : kbWinNT400PreSP7Fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400 kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTS400search kbWinNTS400 kbNTTermServ400 kbNTTermServSearch Version : :4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.