DOCUMENT:Q282228 08-MAY-2002 [winnt] TITLE :Terminal Server Random "Stop 0x0000001E" Error Message PRODUCT :Microsoft Windows NT PROD/VER::4.0 OPER/SYS: KEYWORDS:kberrmsg kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== A Windows NT Server 4.0-based computer that is a Terminal Server may stop responding (crash) and display the following error message on a blue screen in Win32k.sys: STOP 0x0000001E (0xc0000005, 0xa30818d4, 0x00000000, 0x00000004) CAUSE ===== This problem can occur if the Windows NT Server 4.0-based computer that is a Terminal Server is trying to flush the palette while destroying the thread info. The pointer to the window is partially destroyed and returns a NULL value when referenced. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT Server 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------------ 3/27/2001 12:20 P.M. 170,256 Gdi32.dll Intel 7/11/2000 2:10 P.M. 47,456 User.exe Intel 7/11/2000 5:44 P.M. 331,536 User32.dll Intel 4/12/2001 10:35 A.M. 1,279,824 Win32k.sys Intel 3/1/2001 6:19 P.M. 195,856 Winsrv.dll Intel STATUS ====== Microsoft has confirmed this to be a problem in Windows NT Server 4.0, Terminal Server Edition. MORE INFORMATION ================ 0: kd> .bugcheck Bugcheck code 0000001E Arguments c0000005 a30818d4 00000000 00000004 1: kd> !trap bd223d64 eax=00000000 ebx=e119a934 ecx=00000000 edx=00000000 esi=a5190618 edi=e119a948 eip=a30818d4 esp=bd223dd8 ebp=bd223df8 iopl=3 nv up ei ng nz na po nc vip=0 vif=0 cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00013286 ErrCode = 00000000 a30818d4 8b4104 mov eax,[ecx+0x4] 1: kd> !kv ChildEBP RetAddr Args to Child bd223df8 a3054a96 a5190618 bd223e28 80b08aa0 win32k!xxxFlushPalette+0x32 bd223e14 a30539ad 80b08aa0 00000001 a3053892 win32k!xxxDestroyThreadInfo+0x128 bd223e28 a30538fb e119a8a8 00000001 e119a8a8 win32k!UserThreadCallout+0xad bd223e3c 801a4ec7 e119a8a8 00000001 80b08aa0 win32k!W32pThreadCallout+0x29 bd223ec4 801a48c1 00000000 bd223f04 00000000 ntkrnlmp!PspExitThread+0x253 bd223ed8 801a4b94 80b08aa0 00000000 7ffd56e4 ntkrnlmp!PspTerminateThreadByPointer+0x21 bd223ef4 80148589 00000000 00000000 00000000 ntkrnlmp!NtTerminateThread+0x112 bd223ef4 77f68587 00000000 00000000 00000000 ntkrnlmp!KiSystemService+0xc9 7ffd56f0 ffffffff 01230000 00000000 00000000 ntdll!NtTerminateThread+0xb Additional query words: ====================================================================== Keywords : kberrmsg kbWinNT400PreSP7Fix Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServSearch Version : :4.0 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.