DOCUMENT:Q288723  08-MAY-2002  [sna]
TITLE   :Certain SNA PerfMon Counters Cannot Be Added on Windows 2000
PRODUCT :Microsoft SNA Server
PROD/VER::4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
OPER/SYS:
KEYWORDS:kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbsna400sp4

======================================================================
-------------------------------------------------------------------------------
The information in this article applies to:

 - Microsoft SNA Server, versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4 
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SYMPTOMS
========

When you run SNA Server version 4.0 (up to Service Pack 4) on Windows 2000, you
are not able to add performance counters for the following objects within
Performance Monitor:

 - SNA Adapter SNADLCx

 - TN3270 Server

CAUSE
=====

The number of instances was incorrectly set for both affected objects.

RESOLUTION
==========

A supported fix is now available from Microsoft, but it is only intended to
correct the problem described in this article and should be applied only to
systems experiencing this specific problem. This fix may receive additional
testing at a later time, to further ensure product quality. Therefore, if you
are not severely affected by this problem, Microsoft recommends that you wait
for the next Microsoft SNA Server version 4.0 service pack that contains this
fix.

To resolve this problem immediately, contact Microsoft Product Support Services
to obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, please go to the following
address on the World Wide Web:

   http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are normally incurred for support calls may
be canceled, if a Microsoft Support Professional determines that a specific
update will resolve your problem. Normal support costs will apply to additional
support questions and issues that do not qualify for the specific update in
question.

The English version of this fix should have the following file attributes or
later:

+-----------------------------------+
| File name   | Date     | Time     | 
+-----------------------------------+
| Snaperf.dll | 02/07/01 | 11:30 pm | 
+-----------------------------------+
| Tn3prf.dll  | 02/07/01 | 11:30 pm | 
+-----------------------------------+

NOTE: Because of file dependencies, the most recent fix that contains the above
files may also contain additional files.



STATUS
======

Microsoft has confirmed this to be a problem in Microsoft SNA Server versions
4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, and 4.0 SP4.


Additional query words:

======================================================================
Keywords          : kbDSupport sna4 kbsna400sp1 kbsna400sp2 kbsna400sp3 kbsna400sp4 
Technology        : kbAudDeveloper kbSNAServSearch kbSNAServ400 kbSNAServ400SP1 kbSNAServ400SP2 kbSNAServ400SP3 kbSNAServ400SP4
Version           : :4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Issue type        : kbbug
Solution Type     : kbfix

=============================================================================

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