DOCUMENT:Q289848 08-AUG-2001 [winnt] TITLE :Profiles Are Not Saved To the Roaming Profile Location on NT 4.0 PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP4,4.0 SP5 OPER/SYS: KEYWORDS:kbWinME ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Workstation versions 4.0 SP4, 4.0 SP5 ------------------------------------------------------------------------------- SYMPTOMS ======== When you are logged on to a computer that is running Windows NT Workstation 4.0 Service Pack 4 or Service Pack 5, profiles may not be saved to the location specified for roaming profiles. CAUSE ===== This behavior can occur if both Rockwell's DeskSet and Norton AntiVirus are installed on the computer, causing the profile to lock. RESOLUTION ========== To resolve this behavior, contact Symantec or Rockwell. WORKAROUND ========== To work around this behavior, remove either Norton AntiVirus or DeskSet. MORE INFORMATION ================ The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability. For information about how to contact Symantec or Rockwell, click the appropriate article number below to view the article in the Microsoft Knowledge Base: Q65416 Hardware and Software Third-Party Vendor Contact List, A-K Q60781 Hardware and Software Third-Party Vendor Contact List, L-P Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z Additional query words: ====================================================================== Keywords : kbWinME Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTW400sp5 kbWinNTW400sp4 Version : :4.0 SP4,4.0 SP5 Issue type : kbprb ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2001.