DOCUMENT:Q293322 28-MAY-2002 [winnt] TITLE :Directory Service Client Not Installed on Windows NT 4.0 SP6a PRODUCT :Microsoft Windows NT PROD/VER::4.0 SP6,4.0 SP6a OPER/SYS: KEYWORDS:kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server version 4.0 SP6a - Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6a - Microsoft Windows NT Server version 4.0 SP6, Terminal Server Edition - Microsoft Windows NT Workstation version 4.0 SP6a ------------------------------------------------------------------------------- SYMPTOMS ======== Installing the directory service client (Dsclient.exe) on Windows NT 4.0 with Service Pack 6a (SP6a) with certain hotfixes installed may not succeed, and you may receive the following Setup error message: Setup cannot detect the Windows NT4 with SP6a or higher operating system which is required to install the Directory Service Client. The installation will terminate. CAUSE ===== Dsclient.exe uses the GetVersionEx function to obtain information about the version of the operating system and service pack. GetVersionEx may return an incorrect service pack number on computers that have Windows NT kernel versions with RC designations. For example, if SP6a and the Q246467 hotfix is installed, GetVersionEx returns the ServicePackMajor value as 1 instead of 6. The Windows NT kernel (Ntoskrnl.exe) that is included with the Q246467 hotfix sets the version to Service Pack 6, RC 1.3. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform --------------------------------------------------- 03/20/2001 10:01p 378,640 Kernel32.dll Intel 03/20/2001 10:01p 593,168 Kernel32.dll Alpha NOTE: Because of file dependencies, this hotfix requires Windows NT 4.0 SP6a. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ For additional information about RC designations of the Windows NT kernel versions, see the following Microsoft Knowledge Base article: Q246547 RC Designations of the Windows NT Kernel Versions Additional query words: ====================================================================== Keywords : kbWinNT400PreSP7Fix Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW400search kbWinNT400search kbWinNTSsearch kbWinNTSEntSearch kbWinNTS400sp6 kbWinNTS400search kbNTTermServ400sp6 kbNTTermServSearch kbWinNTSEnt400SP6a kbWinNTW400SP6a Version : :4.0 SP6,4.0 SP6a Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.