DOCUMENT:Q294300 08-MAY-2002 [winnt] TITLE :Terminal Server Client May Have Keyboard Problems When Shadowed PRODUCT :Microsoft Windows NT PROD/VER::4.0,4.0 SP6 OPER/SYS: KEYWORDS:kbenv kbtool kbui kbWinNT400PreSP7Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Windows NT Server versions 4.0, 4.0 SP6, Terminal Server Edition ------------------------------------------------------------------------------- SYMPTOMS ======== A shadowed client session that is running an MS-DOS-based program has keyboard problems after you quit shadowing by pressing the CTRL, ALT, or SHIFT keys. CAUSE ===== This problem can occur because when shadowing stops, the server does not reset any residual shift states that may occur from the use of shadow keys. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Size File name Platform ------------------------------------------------------------- 07/11/2000 02:45p 170,256 Gdi32.dll Intel 07/11/2000 02:44p 331,536 User32.dll Intel 03/20/2001 04:00p 1,279,792 Win32k.sys Intel 03/01/2001 03:19p 195,856 Winsrv.dll Intel NOTE: Due to file dependencies, this hotfix requires Microsoft Windows NT 4.0 Service Pack 6a. WORKAROUND ========== To work around this problem, instead of using combination CTRL, ALT, or SHIFT keys for Shadow Hotkeys, use function keys such as F11 or F12. STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. Additional query words: ====================================================================== Keywords : kbenv kbtool kbui kbWinNT400PreSP7Fix Technology : kbWinNTsearch kbWinNT400search kbWinNTSsearch kbWinNTS400search kbNTTermServ400 kbNTTermServ400sp6 kbNTTermServSearch Version : :4.0,4.0 SP6 Hardware : ALPHA x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.