DOCUMENT:Q297857 06-AUG-2002 [sms] TITLE :SMS: French SMS 2.0 SP3 Contains an Incorrect Ccm.dll File PRODUCT :Microsoft Systems Management Server PROD/VER::2.0 SP3 OPER/SYS: KEYWORDS:kbsms120 kbsms120bug ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Systems Management Server version 2.0 SP3 ------------------------------------------------------------------------------- SYMPTOMS ======== Client Setup may not start on a Windows 2000-based domain controller because the replication of the SMS#_ account creation takes longer than 60 minutes on a large Windows 2000 Active Directory site. The same symptoms occur if the replication for the temporary bootstrap account succeeds in time and the SMS#_ client service account is created. For additional information, click the article number below to view the article in the Microsoft Knowledge Base: Q271724 SMS May Time Out Attempting a PDC/BDC Resynchronization in a Large Windows 2000 Active Directory Environment CAUSE ===== The French release of Systems Management Server (SMS) 2.0 Service Pack 3 (SP3) includes an incorrect Ccm.dll file. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The French version of this fix should have the following file attributes or later: Date Time Version Size File name Platform ---------------------------------------------------------------- 03/01/2001 05:15p 2.00.1493.3140 240,400 Ccm.dll Alpha 03/01/2001 05:15p 2.00.1493.3140 151,952 Ccm.dll Intel NOTE: Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files. STATUS ====== Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. Note that the SMS 2.0 SP 3 French download that is available from http://www.microsoft.com/smsmgmt/downloads/sms20sp3.asp has been updated to include this fix. MORE INFORMATION ================ To install the hotfix, use the appropriate method. Using the Hotfix Installer -------------------------- NOTE: This method is only for Intel-based computers. 1. Copy the hotfix folder structure to a share on your network. The Q297857.exe file is a Microsoft Windows Installer file that updates specific files on your site server. 2. Log on to your site server by using an account with administrative privileges. 3. On the site server, close the Systems Management Server Administrator console. 4. Run Q297857.exe and follow the instructions in the wizard. You can run the file in Quiet mode by using the /s switch. Manual Installation ------------------- 1. Stop the Systems Management Server Site Component Manager and Systems Management Server Executive services. 2. Replace the Ccm.dll file in the \Bin\ folder with the version obtained from the hotfix. 3. Restart the Systems Management Server Site Component Manager and Systems Management Server Executive services. Additional query words: prodsms ====================================================================== Keywords : kbsms120 kbsms120bug Technology : kbSMSSearch kbSMS200SP3 Version : :2.0 SP3 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.