DOCUMENT:Q300227 08-MAY-2002 [iis] TITLE :Microsoft Search Service May Not Delete Temporary Files PRODUCT :Internet Information Server PROD/VER::5.0 OPER/SYS: KEYWORDS:kbWin2000PreSP3Fix ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Information Services version 5.0 - Microsoft Exchange 2000 Server ------------------------------------------------------------------------------- SYMPTOMS ======== When you use Microsoft Exchange Server with Full Text Index Search, the Microsoft Search service may not delete temporary files, unless you restart the Search service. This problem can occur if you have an e-mail message that contains an attachment with a file name in Japanese Katakana. RESOLUTION ========== A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem. This fix may receive additional testing at a later time, to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, please go to the following address on the World Wide Web: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: Date Time Version Size File name ------------------------------------------------------- 13-Jun-2001 16:42 5.0.2195.3732 19,216 Mimefilt.dll STATUS ====== Microsoft has confirmed this to be a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION ================ For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base: Q249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes Additional query words: ====================================================================== Keywords : kbWin2000PreSP3Fix Technology : kbiisSearch kbExchangeSearch kbiis500 kbExchange2000Search kbExchange2000Serv Version : :5.0 Hardware : x86 Issue type : kbbug Solution Type : kbfix ============================================================================= THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Copyright Microsoft Corporation 2002.